NowThere Voice Migration
NowThere voice migration technology enables our customers to replace their current voicemail system without losing the voice messages, name announcements, greetings, auto attendant recordings, and associated data.
Common Voices' patented process provides a non-destructive way to collect voice data through the telephone interface of any voicemail system. Tens of thousands of mailboxes can be automatically processed overnight, allowing a quick cut-over to a fully provisioned system without the need to re-record any announcements.
By migrating your mailboxes you protect important data on the system, shorten end-user down time, and prevent your customer service center from being swamped with calls from angry or confused users.
Benefits to Carriers
Voicemail has become as ubiquitous as dial-tone and a lost message is now more distressing than a missed call - a missed call can always be repeated, a lost message is gone forever. Customers, realizing the importance of voicemail messages, are understandably annoyed when messages are lost through no fault of their own. Here are Common Voices' dollars and cents reasons to migrate those messages:
Lower marketing costs.
The service provider will not have to budget marketing dollars to explain the transition and why the customer will lose their messages.
Lower call center costs.
The service provider call center does not have to increase their budget to handle the additional customers who are adversely affected by the transition and message loss and who requires costly handling by the call center personnel.
Lower customer churn.
If the customer is considering another service provider or has had a bad service experience, losing their voice messages and having to initialize another mailbox may be the thing that puts them over the edge and gives them another reason to leave.
Our migration service relieves the customer's transition headache and gives them a reason to be satisfied with their service. Service providers can spend their marketing budget solely on emphasizing new features toward increasing revenue.
Common Voices has provided several variations of our migration technology, including NowMove
on-demand message migration. Click here
for more information.
Benefits to Enterprises
Information has value and there is never a good time for that information to disappear from your customers, sales team, executive staff and any other department that relies on telephone communication. With NowThere migration technology, IT Departments can now replace a system without a loss of productivity to the rest of the organization.
Auto attendant call trees are retained.
Reproducing an auto attendant call tree by hand is an arduous process. Rather than taking copious notes on the structure and wording of the existing system, let NowThere automatically collect the recording, paths, and destinations for every voice menu and recreate the entire tree on the new system.
Customer facing mailbox greetings stay customer facing.
It doesn't matter if employees are in the office, on the road, or on vacation, NowThere will make sure their greetings, including busy greetings and extended absence greetings, are migrated.
It turns out you needed that message.
Your customers expect that a message left is a message heard. Also, messages might need to be saved for legal reasons. Even if there are mailboxes with hundreds of messages, NowThere will migrate them.
a Common Voices sales representative about these and other new services.